Terms & Conditions

  1. The purchase of a Sleep Programme Consultation (the “Consultations”) will be deemed as acceptance of the following terms and conditions.
  2. The full fee for Mini Dreamers Sleep Consultant services is due on booking your Consultation with Mini Dreamers Sleep Consultant.
  3. If the Sleep Programme is cancelled by the Client (the payer and receiver of the consultation) the following terms and conditions apply:
  • Less than 24  hours’ notice – no amount will be refunded
  • 24 hours’ notice – 50% of full amount will be refunded
  • More than 24  hours’ notice – 100% will be refunded to the client
  1. If a Client demonstrates exceptional circumstances as the reason for a cancellation within 12 hours of the booking time, Mini Dreamers Sleep Consultant, on a case by case basis, may accept a rescheduled appointment within 7 days/weeks of the original booking time.
  2. Mini Dreamers Sleep Consultant reserves the right to cancel Consultations at short notice due to personal circumstances. In the event of Mini Dreamers Sleep Consultant cancelling, the Client will be offered a full refund or alternative dates if preferred.
  3. In respect of each programme (the “Programme”) granted by Mini Dreamers Sleep Consultant to the Client, the Client agrees that it shall not provide the Programme to any third party who is not a Client.
  4. Advice given by Mini Dreamers Sleep Consultant is intended as advice related to sleep and is not intended as a substitute for medical advice from a GP or other medical expert.
  5. Mini Dreamers Sleep Consultant advises to the best of their ability, experience and training but does not accept responsibility or liability for sleep and behavioural work that does not achieve the desired result following the Consultations process.
  6. If the Client’s child has an underlying health condition, Mini Dreamers Sleep Consultant reserves the right to not proceed with the Consultation. If this is the case, the Client will receive a full refund.
  7. If it’s found to be the Client’s child’s age is under 5 months and this hasn’t been explicitly stated to Mini Dreamers Sleep Consultant (the “Company”), the Company reserves the right to not proceed with the Consultation. If this is the case, the Client will receive a full refund.
  8. Mini Dreamers Sleep Consultant is contactable at any time 7am – 7pm but will respond when possible, as soon as possible after receipt of the contact from the Client, notwithstanding personal circumstances or holidays.
  9. Mini Dreamers Sleep Consultant is willing to travel, on a case by case basis, to clients outside (the West Midlands). Should travel be necessary, the Home Consultation price will be reflected to cover all reasonable expenses incurred including but not limited to travel, travel time and accommodation.
  10. Mini Dreamers Sleep Consultant reserves the right to cease the provision of support in exceptional circumstances, including but not limited to: abuse or harassment from a Client to one of the Mini Dreamers Sleep Consultant team.
  11. Mini Dreamers Sleep Consultant reserves the right to change the Terms & Conditions at any time.